Privacy Policy
We take your privacy seriously. Learn how we collect, use, and protect your data.
At PianoFi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered music transcription service.
By using PianoFi, you agree to the collection and use of information in accordance with this policy.
Personal Information
- Email address (for account creation and communication)
- Name (optional, for personalization)
- Payment information (processed securely through Stripe)
- Usage data and preferences
Audio Files
- Audio files you upload for transcription
- Generated sheet music and MIDI files
- Metadata about your files (filename, duration, format)
Technical Information
- IP address and device information
- Browser type and version
- Usage patterns and feature interactions
We use the information we collect to:
- Provide and maintain our music transcription service
- Process your audio files and generate sheet music
- Manage your account and billing
- Send you service-related communications
- Improve our AI models and service quality
- Prevent fraud and ensure platform security
- Comply with legal obligations
We implement appropriate technical and organizational security measures to protect your personal information:
- End-to-end encryption for data transmission
- Secure cloud storage with AWS
- Regular security audits and monitoring
- Access controls and authentication measures
Note: Deleting your transcriptions are a soft delete, meaning they are not immediately removed from our servers.
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your explicit consent
- To trusted service providers who assist in operating our service (AWS, Stripe, Supabase)
- When required by law or to protect our rights
- In connection with a business transfer or acquisition
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, please contact us at jonathan@pianofi.ca or bruce@pianofi.ca
We use cookies and similar technologies to enhance your experience:
- Essential cookies for service functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
You can control cookie preferences through your browser settings.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending you an email notification for significant changes
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: jonathan@pianofi.ca
Email: bruce@pianofi.ca